Privacy policy


PRIVACY POLICY

The confidentiality of data is of great importance to us and we want to be open and transparent about the processing of personal data. Therefore, we have a policy that defines how your personal data will be processed and protected.

Who is the operator of personal data?
The company ZAMBETESIFLORIRETAIL SRL hereinafter referred to as CALIFORNIA FLOWERS or "we" is the controller of the personal data you transmit to us and is responsible for your personal data in accordance with the applicable data protection legislation.

ZAMBETESIFLORIRETAIL SRL
STR. HĂRMANULUI NR. 25A, CAMERA 3, BL. 22BIS, SC. B, ET. 3, AP. 7, BRAȘOV, JUD. BRAȘOV.
WHICH: RO41299881

Where do we store your data?
The data we collect from you is stored in the European Economic Area (EEA), but can also be transferred and processed in a non-EEA country. Any such transfer of your personal data will be made in accordance with applicable law.

In the case of data transfers outside the EEA, CALIFORNIA FLOWERS will use the Standard Contract Terms and Privacy Shield as safeguards for countries that lack a decision on the adequacy of protection by the European Commission.

Who has access to your data?
Your data is transmitted to CALIFORNIA FLOWERS.

We do not transmit, sell or transfer your data to third parties for marketing purposes. The data transmitted to third parties is used only to provide you with our services. You will find the third-party categories in each specific process below.

What is the legal basis for processing?
For each specific processing of personal data that we collect from you, we will inform you if the provision of personal data is required by regulations or if it is necessary to conclude a contract, if it is mandatory to provide us with personal data. and what are the possible consequences if you refuse.

What are your rights?
Right of access:
You have the right to request information about the personal data we hold about you. You can contact CALIFORNIA FLOWERS who will provide you with personal data by email.

Right to portability: 
Whenever CALIFORNIA FLOWERS processes your personal data by automatic means under your agreement or under an agreement, you have the right to have a copy of your data transferred in a frequently used structured format that can be processed automatically to you, or to another side. This includes only the personal data you have sent us.

Right to rectification:  
You have the right to request the rectification of your personal data if it is incorrect, including the right to complete incomplete personal data.  If you have a CALIFORNIA FLOWERS account you can edit your personal data in your account.

Right to delete data: 
You may delete any personal data processed by CALIFORNIA FLOWERS at any time, except as follows:

* you have an unresolved request to Customer Service;
* you have an open order that has not yet been shipped or has been partially shipped;
* you have an unpaid debt to CALIFORNIA FLOWERS, regardless of the payment method;
* if there is a suspicion or you have misused our services in the last four years;
* your debt to CALIFORNIA FLOWERS has been sold to a third party for the past three years or the last year for deceased customers;
* If you have made a purchase, we will retain your personal data in connection with your transaction in accordance with accounting law.

Right to object to processing based on legitimate interest:  
You have the right to object to the processing of your personal data based on legitimate interest, CALIFORNIA FLOWERS will not continue to process personal data unless we can demonstrate a legitimate reason for processing that prevails over your interests and rights or based on legal proceedings.

Your right to oppose direct marketing: 
You have the right to object to direct marketing, including profile analysis for direct marketing purposes.

Right to restrict processing: 
You may request that CALIFORNIA FLOWERS restrict the processing of your personal data in the following situations:

* If you object to the processing of the legitimate interest, CALIFORNIA FLOWERS will restrict any processing of such data until the legitimate interest is confirmed.
* If you claim that your personal data is incorrect, CALIFORNIA FLOWERS must restrict any processing of such data until the correctness of your personal data has been verified.
* if the processing is illegal, you can oppose the deletion of personal data and request a restriction on the use of your personal data.
* if CALIFORNIA FLOWERS no longer needs your personal data, but it is necessary to protect your rights in court.

How can you exercise your rights?
We place great importance on the protection of your personal data, and therefore we have staff in our customer service who handle your requests in connection with your rights. mentioned above. Our staff is always at your disposal office@californiaflowers.ro ;

Right to lodge a complaint with a supervisory authority:  
If you believe that CALIFORNIA FLOWERS is processing your personal data incorrectly, you can contact us. You also have the right to file a complaint with a supervisory authority.

Privacy Notice Updates:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is permanently available on our site. We will report any significant changes to the Privacy Notice, such as the purpose for which we use your data. personal data, the identity of the operator or your rights.

ONLINE SHOPPING

Why do we use your personal data?
We will use your personal data to manage your online purchases on CALIFORNIA FLOWERS, processing orders and returns through our online services, and we will send you notifications about delivery status or problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to process claims and product warranties. We use personal data to identify and confirm your legal age for online shopping and to confirm your address to external partners. We will use your data for delivery.

What types of personal data do we process?
We will process the following categories of personal data:

* contact information such as name, address, email address and phone number;
* payment information and payment history;
* credit information;
* order information.

If you have a CALIFORNIA FLOWERS account, we will also process your personal data transmitted in connection with your account or membership, such as:

* account or membership code;
* order history.

Who has access to your personal data?
Your personal data transmitted to third parties is used only to provide you with the services mentioned above, to confirm the address by external companies, to send the confirmation of the order by the communication agencies, for operations performed by storage and distribution service providers. in connection with the delivery of your order. Payment processing by payment processing service providers. Please note that many of these beneficiary companies have an independent right or obligation to process your personal data.

How long do we save your data?
We will keep your data for as long as you are an active customer and in accordance with applicable law.

 

 

CONT CALIFORNIA FLOWERS

Why do we use your personal data?
We will use your personal data to create and manage your personal account to provide you with a personalized and relevant experience on CALIFORNIA FLOWERS.
We'll provide you with your order history and order details and allow you to manage your account settings (including marketing preferences). We'll also provide you with simple ways to correct and update your information, such as contact details and payment information. Furthermore, we will allow you to save the items in the shopping cart, we will provide you with product recommendations, and we will allow you to evaluate and review the products that you have purchased from us.

In order to provide you with relevant recommendations regarding CALIFORNIA FLOWERS products, we will process your browsing on our digital platforms; your shopping history and product reviews, as well as the data you submitted through your account.

What types of personal data do we collect?
We will always process the email address and password you send us when you sign up for a CALIFORNIA FLOWERS account.

We will process the following categories of personal data if you choose to provide them to us:

* contact information such as name, address, phone number;
* the country;
* account settings;
* encrypted payment card information.

We will process the following categories of personal data if you make a purchase:

* order history;
* delivery information;
* payment history.

We will also process the following categories of personal data related to your cookies:

* click history;
* navigation and browsing history.

Who has access to your personal data?
The data transmitted to third parties is used only to provide you with the services mentioned above, to optimize the website we use web agencies and analysis tools to evaluate the products.

What is the legal basis for the processing of personal data?
The processing of personal data for your account is based on your consent to the creation of your CALIFORNIA FLOWERS account.

The processing of your personal data to provide you with relevant product information is based on our legitimate interest.

How long do we save your data?
We will keep your data as long as you have an active CALIFORNIA FLOWERS account.

You have the right to close your account at any time. If you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data if this is required by applicable law and if there is an open dispute.

Once your account is closed, your data will be deleted.

Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on the legitimate interest of CALIFORNIA FLOWERS by contacting us at office@californiaflowers.ro Your account will then be deleted and we will not be able to offer you our services.

 

 

CUSTOMER SERVICE

Why do we use your personal data?
We will use your personal data to handle inquiries, complaints and product warranties, as well as to provide technical support via email, chat, telephone and social media.
We may also contact you if there is a problem with your order.

What types of personal data do we collect?
We will process any data you provide to us, including the following categories of data:

* contact information such as name, address, email address and phone number;
* payment information and payment history;
* order information;
* account or membership number;
* all relevant correspondence.

Who has access to your personal data?
The data transmitted to third parties is used only to provide you with the services mentioned above.

What is the legal basis for the processing of personal data?
The processing of your personal data is based on the legitimate interest of CALIFORNIA FLOWERS.

How long do we keep your data?
Your data will be kept in compliance with applicable law or until your request is deleted.

Right to object to processing on the basis of a legitimate interest:
You have the right to object to the processing of your personal data on the legitimate interest of CALIFORNIA FLOWERS. CALIFORNIA FLOWERS will not continue to process personal data unless we can demonstrate a legitimate reason for the processing to prevail over your interests and rights or on the basis of legal proceedings.

 

 

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal data?
We will use the data to evaluate, develop and improve our services, products and systems for all our customers. We will not analyze your data for this purpose. at the individual level, all processing will be performed on pseudonymous data.

This includes analysis to make our services easier to use, such as changing the user interface to simplify the flow of information or highlight features commonly used by our customers on our digital channels and to improve IT systems in with a view to increasing security for visitors and customers in general.

The analysis is also used for the development and continuous improvement of the logistics flow of goods by forecasting purchases, stocks and deliveries, as well as our resources in terms of sustainability, by streamlining purchasing and delivery planning.

In addition, we use the data to plan new store and warehouse openings and to improve our product range.

What types of personal data do we collect?
We will process the following categories of personal data if you have chosen to provide them to us:
* customer number
* the country
* account settings

If you have made a purchase, we will process the following categories of personal data:
* order history
* delivery information
* payment history

We will also process the following categories of personal data related to cookies:
* click history
* navigation and browsing history

Who has access to your personal data?
The data transmitted to third parties is used only to provide you with the services mentioned above. We use web analytics companies to analyze online customer behavior in general.

What is the legal basis for the processing of personal data?
The processing of your personal data in order to develop and improve our services and products is based on our legitimate interest.

How long do we save your data?
We will keep your data as long as you have an active CALIFORNIA FLOWERS account.

Your account will be deleted after you close your account.

Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on the legitimate interest of CALIFORNIA FLOWERS by contacting office@californiaflowers.ro. Your account will then be deleted and we will not be able to offer you our services.

 

COMPLIANCE WITH LEGAL OBLIGATIONS

Why do we use your personal data?
We will use your data personal in order to comply with legal obligations, judgments and decisions of the authorities.

This includes the use of personal data for the collection and verification of accounting data in accordance with accounting regulations.

What types of personal data do we collect?
We will process the following categories of personal data:
* customer number
* order number
* name
* Postal adress
* transaction amount
* transaction date

Who has access to your personal data?
Your data will be transmitted to CALIFORNIA FLOWERS.

We will share your data personal to IT companies that offer accounting systems solutions.

What is the legal basis for the processing of personal data?
Processing your data personal information is required for CALIFORNIA FLOWERS to fulfill its legal obligations.

How long do we save your data?
We will save your data in accordance with the country's accounting regulations

PREVENTION OF ABUSE

Why do we use your personal data?
We will use your data in order to manage the prevention of losses, guaranteeing compliance with the terms and conditions, as well as to detect and prevent the misuse of our services.

Your data will be used to prevent and investigate abuse of our online services, losses and fraud by analyzing the behavior of online shopping.

What types of personal data do we collect?
We will process the following categories of personal data:
* contact information such as name, address, phone number and email address
* customer number
* order history
* delivery information
* payment history

Who has access to your personal data?
Your data Personal data transmitted to third parties are used only for the purposes mentioned above. We will share your data companies for exception-based reporting.

Incidents and fraud can be distributed to insurance companies, judicial authorities or local and global law enforcement in order to complete investigations. Please note that these recipients have an independent right or obligation to process your personal data.

What is the legal basis for the processing of personal data? The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data?
We will keep your data for the time necessary to prevent and / or report potential fraud and other crimes.

Video recordings will be saved in accordance with local law, but for a maximum of 30 days.

Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on the legitimate interest of CALIFORNIA FLOWERS by contacting office@californiaflowers.ro. Your account will then be deleted and we will not be able to offer you our services.

FACEBOOK AUTHENTICATION

We also offer you the opportunity to register on the CALIFORNIA FLOWERS platform through your Facebook account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc, where they will inform you about the transfer of your data. to CALIFORNIA FLOWERS. You can view the Facebook privacy policy using the following link:

https://www.facebook.com/about/privacy